Statements
see what’s new with our products
A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
A Glimpse into the Future of the Banno Support™ Product
The purpose of Banno Support is to help your financial institution provide fast, intelligent, and human-centered support, ensuring that managing customer interactions is more seamless and efficient than ever before. To that end, we’re thrilled to share a preview of significant upcoming changes designed to elevate your support experience and empower your teams ever further.
Unified Approach to Support
We’re developing a new, unified support platform that will serve as a central hub for all your customer interactions. This platform is being built to scale with your needs, from simple inquiries to complex case management, and is tailored specifically for the unique demands of banks, credit unions, and financial services teams.
Our philosophy for this new platform is a balanced blend of proactive and reactive support, offering both robust self-service options and efficient human assistance. Imagine in-app guidance, helpful AI nudges, and auto-suggested FAQs that empower your teams and end-users to find answers quickly. When human interaction is needed, our goal is to make it even more streamlined, whether through live chat, phone support, or a follow-up email.
Key Enhancements to Anticipate
These upcoming changes are designed with your efficiency and productivity in mind, so your team can resolve issues faster and provide even better service to your accountholders. Here are a few noteworthy advancements you can expect:
- Smarter support with AI enhancements
- Intuitive user interface and experience (UI/UX Overhaul)
- Streamlined conversation management
We appreciate your partnership as we prepare for these exciting developments. Look for more details in upcoming Banno Statements and Digital Banking Meetups, where we’ll delve into specific features and their benefits.