Statements
see what’s new with our products
A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Introducing Guest Conversations – for Elevated, Early Engagement
Many of you have expressed the need to directly engage with current and prospective accountholders on your public-facing websites. We hear you, and some of our best and brightest have been exploring the solution. Today, we’re excited to announce an upcoming feature designed to showcase your outstanding service with every visit to your website: Guest Conversations.
This public version of Conversations will bring the best elements of your staff’s natively integrated case management tool to your website, without requiring the end user to authenticate before receiving the attention they deserve. By providing immediate, human-centered support during those critical moments when potential accountholders are exploring your offerings, Guest Conversations will meet crucial goals – reduce drop-off rates and boost engagement from the jump.
What is Guest Conversations?
Guest Conversations is an integrated chat solution built directly into your public-facing marketing sites. It lets individuals who aren’t logged in – or who may not have an account yet – ask questions and receive seamless support. Think of it as extending your personalized service to every visitor, the moment they interact with your website.
If your financial institution leverages the power of JHA OpenAnywhere™, we’ve got more great news. Can you guess? Yep, that’s right, we’re building a Guest Conversations integration for OpenAnywhere, too!
Key Benefits for Your Financial Institution
This new feature brings a host of advantages, designed to streamline your operations and enhance the prospective customer journey:
- Boost engagement & reduce drop-off
- Seamless integration
- Simplified & focused scope
- Unified workflows
- Reduced vendor sprawl
Looking Ahead
Look for more details on Guest Conversations in upcoming Banno Statements, where we’ll share deeper dives into specific functionality and the benefits for your financial institution!