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A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
A New Way to Verify Call-In Users
For those of you looking to improve the security and efficiency of call-in verification, read on!
As fraudsters become increasingly proficient at socially engineering 2FA codes and one-time passcodes (OTPs) from your account holders, it becomes crucial to emphasize that such things should never be shared over the phone. Instead of asking your users for OTPs when they call you, you’ll soon be able to send a message to their devices (along with a push notification where applicable), prompting the user to complete a high risk authorization. Upon completing the high risk challenge, they’ll be verified and you’ll see that confirmation in Banno People. This new option works in tandem with our high risk action blocking features as well, as blocked devices won’t be able to complete the challenge. This allows you to truly say: “We’ll never ask you for codes over the phone” – and ditch the nuance “except when you call us.”
Once enabled, this feature replaces the OTP option to verify a call-in user in Banno People. There is no contract required for this feature; just complete this short form (four quick questions!) to choose a rollout date earlier than August 19, when we will enable this for all institutions.