Statements
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A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Rollout Complete: Verify Call-In Users via High-Risk Action
As stated last month, earlier this August we released a new way for you to verify your call-in users – removing the need to ask for a one-time passcode. Instead of sharing a code over the phone, accountholders will be prompted to complete an in-app high risk challenge. Upon successful completion of the challenge, they’ll be verified and you’ll see that confirmation in Banno People.
This new option works in tandem with our high risk action blocking features as well, as blocked devices won’t be able to complete the challenge. For more information on this and other high risk action details, visit our Knowledge Base.
Remember, this enhancement is not intended for users who are locked out of their digital banking. If a user calls in because they are locked out (and therefore cannot verify via an in-app high risk challenge), we encourage the use of account recovery to regain access.
Important: This change does not apply to Treasury Management, including Treasury Management banks with Unified Identity Service.