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see what’s new with our products
A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Tap2Local: Improved Visibility of Merchant Support Tickets
Ahead of the holidays, we rolled out the ability for your teams to create Moov tickets from Banno Support when your merchants encounter certain issues requiring Moov's assistance. Now, the focus is on improving your visibility of those tickets.
Available Now
The following enhancements are already live for all financial institutions that have Tap2Local enabled:
- The ability to create Moov tickets from a conversation in Banno Support (for your employees with the
Manage Moov ticketspermission) - Moov ticket status updates appear as internal notes within conversations
- Moov tickets can now be clicked to view more details, including full ticket transcripts
- Conversations display a Moov tag complete with a ticket number and status in the case list for easy, at-a-glance review
Coming Soon
Keep your eyes peeled for a couple additional improvements that will be landing soon:
- Moov tickets will be more easily searchable with the search field in Support
- Your staff will be able to insert conversation history into Moov tickets upon creation instead of manually writing a description
All of these enhancements will appear for any institution that’s live with Tap2Local, and no additional contract or support ticket is required.