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A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Identity App: Call-In Verification
Soon, users with Unified Identity Service (UIS) will be able to use Call-in verification – an advanced security process that lets users quickly and securely verify who they are by providing a One Time Passcode (OTP) while on the phone with your support staff.
The verification is performed through the mobile or online banking application using Email or SMS verification. This enhances security by ensuring the caller is who they claim to be. We aim to release this feature mid-March.
As a future enhancement to this UIS-specific feature, we are building toward using High Risk Action (HRA) prompting in place of Call-in Verification; that additional enhancement will completely circumvent the need for your team to ever ask for a code that was sent to the user!
Important: This functionality is intended for UIS users, and therefore it is not recommended for Banno-only financial institutions. For users with access to Banno Messages, we strongly encourage the use of the verification with HRA method.