Statements
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A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Introducing Exception Manager for Rapid Transfers
While exceptions for Jack Henry Rapid Transfers are not common, there are, ahem, exceptions to the norm. With that in mind, we’re pleased to announce that the Jack Henry Exception Manager will soon be made available to SilverLake banks to help streamline the process of working Rapid Transfer exceptions.
This will equip your team with clear decisioning options; your authorized admins can easily manually post the exception – right there in Banno Admin – or retry it so that the system picks up right where the Rapid Transfer left off.
Furthermore, the Exception Manager uses detailed transaction types to clearly explain which part of the transfer failed – such as distinguishing between an entire failed transfer or just a failed fee. This empowers your staff to efficiently resolve the issue without additional, unnecessary postings to your General Ledgers.
No additional contract or support ticket will be required for this feature, and we will provide additional details here in the Digital Statement as we get closer to launch.
Note: We also have plans to make this new functionality available on all other foundational cores in the future (we don’t have a timeframe to share yet).