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A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Support App: Case Queue Cleanup
In our May 2026 Statement, we announced our work to redesign the Banno Support app to provide a more intuitive, unified experience for your financial institution’s support team. These changes will be delivered in a series of releases over the coming months, and we are happy to announce that the first big release is right around the corner.
Get ready to welcome a cleaner, faster way to manage Support cases! Soon, a new list view will condense your entire case queue into a single, organized screen.
Want to tailor the queue even further? With the upcoming filtering and sorting options, staff members can each take their workflow to the next level by customizing their view of the queue:
- Sortable columns: Options will include Status, Channel, and Ascending or Descending order.
- Date range filter: Options will include Today, Last 7 days, and Last 30 days.
- Customer segment filter: Options will include Retail, Business, and Unverified.
- Channel filter: Options will include Chat, Forms, and Email.
Responding to your accountholders is about to get easier, too! Need to send the same response to multiple cases at once? Clicking Reply all will let your support representatives simultaneously message a batch of selected cases – saving time and resources, all in an audit-friendly method.
Slated to debut in late September, the enhanced Support case queue is just scratching the surface of our Support app evolution. Check out the Support App, Reimagined page on the Knowledge Base to follow our progress and preview what’s to come!