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see what’s new with our products
A Message From Our Team
Happy October! 🎃 Fall into our latest batch of updates designed to make managing your financial institution even smoother. This month, we're excited to highlight new features for the Banno Support app case queue, seamless browser-based key generation for developers, the launch of our new Origination Pilot & Beta Hub for lending and deposits, and so much more. Dive in below to see what's new!
Support App: Agent Saved Replies
Agent Saved Replies arrives next week to help your support teams save time and energy through maintaining personal reply collections directly in Jack Henry Conversations. With saved replies, your support reps can reuse message templates that are easily inserted into a conversation – ensuring consistent communication for those frequently asked questions.
Now, what about for your staff members who handle more specific or niche service areas looking to customize their replies? This feature covers them too! With My Replies, individuals now have the option to create their own saved replies, visible only to them.
Check out the Saved Replies documentation on the Knowledge Base to learn more about how you and your team can start leveraging these functionalities. No additional contract or support is required. Your team can use Agent Saved Replies as soon as it’s released, which is currently targeted for the week of October 5.